- Shipping and Return Policy
Shipping and Return Policy
RETURNING MERCHANDISE Conditions applicable to all LIFEFORM LED® product returns.
RMA Number: When returning an item, you must first call or email LIFEFORM LED for a Return Merchandise Authorization number. No Packages will be accepted without the RMA number clearly marked on the outside of the package. RETURNS MUST INCLUDE A NOTE WITH THE FOLLOWING INFORMATION:
- Your name
- Your address
- The sales receipt number
- Your phone number or email address
- Explanation of the problem
- Explanation of what you would like us to do
RETURNS THAT DO NOT INCLUDE THIS INFORMATION WILL NOT BE ACCEPTED. (Product that arrives with no contact information, just returned product will be discarded) The item(s) must have been purchased from LIFEFORM LED or an authorized distributor or reseller.
We do not accept returns via COD or billed to LIFEFORM LED in any way. Shipping charges for returns are not refundable. Customer is responsible for shipping charges and risk of loss on all return shipments. We highly recommend using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing your return shipment. We also recommend insuring large items against loss or damage during shipment.
For quicker service, please include a note with any returned items stating what the issue is and what action needs to be taken.
Shipping We currently ship to the United States and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Currently, orders are processed Monday through Thursday only, and orders must be received before 1:00 P.M. Mountain Standard Time in order to be processed that day. Any recognized holiday that falls on a business day, or days, will be processed on the following normal business day for shipping. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.